When to phone?


  • An emergency* hospital admission needs to be authorised within 72 hours after admission
  • A planned hospital / day clinic admission should be authorised 48 hours before your admission
  • For out-of-network, casualty and after hours doctor visits you need to contact us within 72 hours to notify us that you have used this benefit.
  • Specialist visits out of hospital - obtain authorisation 48 hours before your specialist appointment, and your network doctor must refer you to the specialist