Refund Policy


  1. Can I cancel my membership and get a refund of my contributions?
    As a member of Momentum Health, you are entitled to cancel your medical cover and apply for a refund. Momentum Health has specific requirements that you need to adhere to in order for the refund to be processed. Please refer to the details below.

  2. What requirements do I need to submit to request a refund?
    In the event of termination of your studies or cancellation of your study permit, Momentum Health needs the following document to process a refund:
    • A letter from you requesting the refund, including the reason for the refund, plus
    • A letter from your academic institution to confirm the termination or cancellation of your registration; or
    • Proof of cancellation of your study permit.

  3. What additional requirements do I need to submit for refunds into a South African bank account?
    • A letter from you requesting the refund, including the bank account details where the refund must be paid
    • A copy of the bank statement (not older than 3 months)
    • A copy of the bank account holder's passport, if the bank account is not in your name.

  4. What additional requirements do I need to submit for refunds into a non-South African (international) bank account?
    • A letter from you requesting the refund, which should also include the banking details and the bank swift code of the party/person or institution that made the initial payment to Momentum Health
    • Proof of payment made/transfer details
    • International bank's physical address details
    • Bank account holder's physical address details
    • If you paid with your credit card (VISA or MASTER) through an account held outside South Africa, we do require the bank statement that indicate the credit card transaction details.

    Please note: As per the regulation of the South African Reserve Bank, a foreign transfer/refund can only be made into the account of the person who made the initial payment. It cannot be made to any other foreign account.