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Your claims statement will be emailed to you. Please ensure that you update your email records.
Tips to read your statement
Go to the pay code column
CODE | REASON/EXPLANATION | What does it mean? |
---|---|---|
28 | Claim paid to provider at Scheme rates - member to pay difference | The provider claimed more than the 100% Momentum Medical Scheme contracted rate and the difference is now due Only portion paid - member needs to pay balance |
65 | No day to day funds available to pay this claim | The benefit requires pre-authorisation and must contact us only if they have not previously claimed. |
252 | Savings depleted | The benefit is not covered on the option and you do not have HealthSaver to fund the claim Not paid - member needs to pay account in full |
293 | Medicine or item not covered by the Scheme | Refer to benefits of your option. Go to "tools" on the website to access more information on your healthcare benefits Not paid |
521 | Paid from Momentum Primary Care | Although the amount reflects R 0.00 under payment and benefit sections - it is paid in full as you consulted a network provider - doctor, dentists or optometrist No payment due |
529 | Claim from a non-network provider. Member liable | You did not request authorisation and must contact us for a late pre-authorisation if you have not used your out of network / casualty benefits before Not paid |
531 | Referring doctor is not a network provider. Member liable | The specialist you consulted was not authorised and must contact us for a late pre-authorisation if you have not used your specialist benefits for the year before Not paid |
545 | Tariff billed is not part of the agreed list of tariffs for this option | Refer to benefits of your option. Go to "tools" on the website to access more information on your healthcare benefits Not paid |